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Helios Outsourcing is a direct subsidiary of the UK based VoiceStream group of companies having an international presence in seven countries. Established in 1985, the VoiceStream group of companies was founded in 1985 and is responsible for over one thousand employees. A privately held corporation, Helios was created in conjunction with several companies to provide offshore outsourcing & contact centre management services to them. Helios, since its inception has created a catalytic change in the industry through its innovative processes, committed workforce and a go getting attitude. At Helios, the right people and processes synergise together to help you gain maximum efficiency and focus on increasing the core business values of your company.
Our global partnerships with BPO service providers in the US, UK, Australia, South Africa, Philippines, Pakistan, Sri Lanka and our very own 24x7 state-of-the-art delivery centres in the UK & India enable our clients to leverage the unmatched benefits of outsourcing without compromising on quality of service or performance.
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Our Mission: |
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| To create
winning partnerships through the optimal leverage
of People, Passion & Performance that sets
us apart from the competition and keeps us competitive
in tomorrow’s world. |
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Our Values: |
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 Honesty
& Integrity
Profit, but profit from work that benefits our society
Fanatical
attention to punctuality, consistency and detail |
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Our Management: |
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With an experience of managing over one hundred 3rd party outsourcing processes and a combined experience of over 30 years, Helios boasts of a young, talented and dynamic management team, willing and capable to manage our clients’ business, no matter how big or small, the way we would, our own.
Paul Kopec, Chairman of Helios Outsourcing and Managing Director of the VoiceStream group of companies is a management graduate from one of Britain’s renowned institutions has a wealth of experience in international business having achieved many successes in the development of business in various countries around the world. With over 16 years of experience in the telecom service industry, Paul brings to Helios exceptional expertise and invaluable management principles.
Satz Moses, Managing Director of Helios is a graduate of Visual Communication and heads the five member executive team each of whom have had a key role to play in developing the company into one of the best outsourcing management firms that we are today. With his creative background and strong interpersonal skills, Satz is the driving force of the company and efficiently manages the functioning of the bpo unit on a day to day basis. |
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Our Focus: |
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| Helios
Outsourcing is not confined to just one or two
segments of the outsourcing industry but covers
a vast range of verticals that includes: |
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- Voice based inbound customer service, order taking, technical support, fund collections, etc
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- Voice based outbound lead generation, tele-sales, tele-marketing, market research, appointment setting, data cleansing, debt collection, fundraising, etc
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- E-mail based customer service and web based live chat support for a variety of industries
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- Multilingual services in French, German, Spanish, Italian and Russian
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- Data processing - Mail order processing, data capture, forms processing, text conversion, claims processing, etc
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- Transaction processing – Application processing, bill generation & processing, credit card processing, data entry & management, etc
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- Transcription services – Medical transcription, Medical billing & coding, Legal transcription, general transcription, etc
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- Design & Development - Advertising & graphic design, website creation & management, search engine optimisation, printing & international mailing
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I'm delighted
to be a part of Helios, controlling our Operations in India.
As the global BPO services market matures, the quality proposition
becomes a crucial service differentiator. The opportunity
I have to consistently deliver high quality service to our
clients around the world is an exciting challenge that I'm
confident of achieving.
Satish
Patnaik,
Chief Business Development Officer |
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At the core of
our functioning are our values and a culture that aims to strive constantly
to one end - Customer Delight and it is on
...more |
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Nothing that comes
easy in life, lasts. The Telecom process of Helios is one such process
that is professionally demanding and challenging but
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Hundreds of thousands
of jobs, Billions of Dollars of business, eight countries and six
years later, no one disputes the fact that the outsourcing industry
is here to stay. With invaluable experience and expertise, partner
with us to set-up your own call centre on different models that would
give you the control that you require with the level of support you
need.
...more
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