Help people to Fight Fuel Poverty – How???

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Helios outsourcing will educate people about Insulations and you will get their Insulations done.


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A Government report issued this week by the Department of Energy and Climate Change (DECC) has warned that fuel poverty in England is set to worsen: The National Insulation Association (NIA) is therefore urging vulnerable householders to stop the fall into fuel poverty by insulating their homes without delay. The report stated that the number of households in fuel poverty is set to rise from 3.5 million in 2011 to 3.9 million this year. To help fight off rising energy costs and the danger of sliding into fuel poverty, householders should take advantage of the current subsidies and grants available towards the cost of insulation before the current CERT (Carbon Emissions Reduction Target) scheme ends this December. Helios outsourcing can help customers to get their insulation for free by offering them grants. The grants are fast running out and if customers do not insulate their property now they would have to spend money in the future to do any insulation work.


How can you save money on your bills? By simply installing cavity wall and loft insulation, a saving of around £310* per year can be made. The savings are even greater for insulating solid walls and lofts, around £635 per year**, thus decreasing the fuel cost to income ratio. Home insulation is the single most effective method of saving money on domestic energy bills, with savings continuing year on year! Grants and subsidies can significantly reduce the cost of improving home energy efficiency via insulation of walls, lofts and draught proofing. In fact, those people receiving benefits and people aged 70 and over could even qualify to have their home insulated for FREE. Fuel poverty is an escalating problem in the current economic climate but householders should be aware that installing home insulation can provide great help in combating fuel poverty.


So don’t waste any more time, let Helios help you to insulate your property.




Educate your customers - Beat further energy bill rises: Insulate!

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Helios Outsourcing provides quality Home Insulation leads for Loft and Cavity walls. Helios has a range of tele-Marketing services to suite your needs and options from where you can choose from. We focus on the B2B and the B2C markets in the UK.


Unlike traditional call centres, Helios believes in a non-scripted approach. By working closely with you, we will create a unique and customized tele- Marketing solution best suited for your business objectives like Online Lead generation, Tele Lead Generation, Green Deal marketing , PPI marketing , Home Insulation marketing ,Solar PV marketing and Insurance Marketing and so on.


With the recent news from Centrica that its consumers will face higher energy bills next winter, the National Insulation Association (NIA) is urging householders wishing to slash their energy bills to insulate now.Centrica announced last week that wholesale gas costs would be 15% higher for next winter while other costs would add a further £50 to the cost of supplying energy to the average home.

Neil Marshall, Chief Executive of the NIA, commented: “Home insulation is the single mostEffective method of saving money on domestic energy bills, with savings continuing year on year! With the average annual bill of a `Big 6` standard tariff dual fuel customer currently at £1,310* per year, householders need to make their homes as energy efficient as possible if they are to beat further price increases. “An astounding two thirds of heat can escape through uninsulated walls and roofs; by simply installing cavity wall and loft insulation, savings of between £185 and £310* per year can be made and, with current low installation costs, the payback period can be as little as one to three years. The savings are even greater for insulating solid walls and lofts, between £510 and £635*** per year.

So customers have more than ever need to insulate their properties and Helios can get you these customers.



Offshore Answering service: The Most Economic Option

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Offshore outsourcing of answering service is the newest phenomenon as far as business outsourcing strategy is concerned. Although the offshore outsourcing initially was restricted to the delegation of answering services, in recent times the scope of functions of the offshore call centers have widened considerably. Along with the answering services, most business owners reap the benefits of various other call center services.

Coming to what dictates a business owner to route the business calls to offshore call center. It is definitely the cost factor. And it is the same cost factor that makes developing countries particularly India as the most preferred offshore location.


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By now it has already become clear that offshore call centers particularly the Indian call centers are the hot favorite when any business owner from the USA or UK contemplates outsourcing. Let’s have a look at the reasons behind such preferences:

  • The first and foremost is the cost factor that has already been mentioned. Labor in India is pretty cheap and so is the service.
  • The second would be the language factor, after USA it is India where they have the largest English speaking population.
  • The third would be the time zone in which India falls. It is the time that makes a 24/7 support service possible.

CTI and Its Use in Call Centers

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The computer telephony integration (CTI) system is used by technical support services in call centers for making calls to customers using the computer system. The Voice over Internet Protocol (VoIP) technology is used in connection with CTI to make it possible to call contacts using a computer system that has an Internet connection.

CTI also enables the computers to make calls to contacts automatically, and also route calls from callers to receivers in an inbound call center. With the help of CTI, the technical support services are also able to allow reception and transmission of FAX and Internet phone calls. Other features that the CTI system offers call center companies include call forwarding, email, caller ID, teleconferencing and voicemail.


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The CTI systems operate through a dedicated application that manages phone calls. This helps to track and archive the phone call data, which includes the length of the calls taken and made, the number of calls handled by call center agents, the charges for the call, and other relevant information.

The agent making the call to the customers actually controls the forms and the functions of the CTI. It is not mandatory for the receivers of the call to have a CTI application for receiving the call from the agent. Technical support services also use CTI systems which offer neither the caller nor the recipients of the call control over the CTI process.


The effects of the email marketing are bringing new avenues in the marketing junctures…how far can it help you?

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Marketing is an important subject matter in the present day of doing business. There are various manners of marketing that literally moves forward to make your brand promoted and making them meet with the right target audience. Besides the services of answering service order taking, the email marketing services of the BPOs are also other important facets of the internet marketing services. Along with the call center services, promoting your product through emailing is another effective arena of marketing. The reputed BPO expert team of internet marketing finds the exact target audience who can increase the sales rate of the client’s product.



This is a busy world. Hence it is not always possible for the consumers to attend the call center call that is doing the promotion of a certain product of their client’s brand. If the marketing of the product can be done through sending e-mails, then it can be a long run promotion. The customers or rather the target audience can later on check the inbox of the email and come across with the product’s details and the prescribed offers of it. The emails are written document that come out to be much more effective than the call center services. The email marketing is effective because of the international services in this world of globalization. Through emailing, the latest offer plans and updates of the client’s latest products are also taken care of. These are some of the effective features of the email marketing services.


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