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| Overview: |
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The BPO industry has revolutionised
the world in several days. Location & Time –
Two critical aspects of any business are now no longer
significant in achieving a company’s objectives
of increase in productivity with a corresponding decrease
in costs. Helios Outsourcing itself derives its name from
the Greek God of the Sun symbolising that the all powerful
sun which was at one point of time worshipped for bringing
in opportunity of employment is now no longer a criterion
for the functioning of work.
The ITES-BPO sector in India continues
to grow impressively at a steady rate of around 33% p.a
with revenues touching $50 billion. With nearly 50% of
this arising out of customer interaction business, the
focus is now on quality centres being created to meet
the demand of the increase in business being outsourced
to the country.
India is expected to sustain itself
as the No. 1 destination for Business Process Outsourcing
despite increasing competition from the Philippines, Sri
Lanka and China, amongst others. Call Centre Consultancy
services in this regard are proven to be of tremendous
use to companies wishing to enter the industry as well
as companies wishing to outsource their business.
On the other side of the spectrum,
there are a number of call centres unable to sustain themselves
even for a single year of operations because of inexperience
and inadequate planning and implementation. It is in this
regard, that Helios Outsourcing, with its thirty of years
of management experience steps in as one of India’s
premier call centre consultancy companies.. Helios has
with it the expertise of setting up a call centre from
scratch in timelines that ensure sustainability and profitability
of the business at the earliest. Call centre consultancy
services by Helios ensures all round analysis of your
requirements and a comprehensive tailor made solution
to all your needs.
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Engagement Model: |
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B.O.T
– Build Operate & Transfer:
If you are a dynamic entrepreneur with a vision to create a world class contact centre serving some of the best clientele, partner with Helios for complete support covering everything from the creation of a name for your company to declaring a healthy dividend! |
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- Recruitment
- Helios would take charge of the functional
recruitment activity of the centre including
a 6 stage recruitment process from the release
of advertisements to arrangements with HR consultants.
- Training
- Helios would implement a ten day induction
training program followed by a ten day process
training program for all selected staff members
covering aspects such as Voice & Accent,
Culture & Communication and Process Knowledge.
- Operations
- Depending on the necessity, Helios would
manage anywhere between two weeks to twelve
months of operations for the new set-up both
on site as well as remotely to ensure effective
implementation of training and processes
- Management Information
Systems
- Helios would implement its state of the art
SOPs (Standard Operating Procedures) for all
departments of the new centre covering every
single aspect of operations. The Call Centre
Bible as we refer to it is a one point reference
guide to the management of your world class
set-up.
- Quality
- Helios would create and implement world class
quality compliance and assurance processes that
would ensure the new set-up is everything that
each and every associate of Helios is proud
of.
- Transition
- Helios would ensure the smooth transition
of the team & processes the management of
the promoter on completion of a successful period
of operations.
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| If
you would like to know more, Click
here to contact us now |
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I am looking
forward to working closely with our employees to enhance their
existing skills and to help them develop and acquire new ones
on an ongoing basis. I plan to work with the Operations team
in an effort to make Helios a forerunner in advanced training
facilities and service delivery not just in India, but around
the world.
Malathi Deenan –
Sr. Corporate Officer |
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At the core of
our functioning are our values and a culture that aims to strive constantly
to one end - Customer Delight and it is on
...more |
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Nothing that comes
easy in life, lasts. The Telecom process of Helios is one such process
that is professionally demanding and challenging but
...more |
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Hundreds of thousands
of jobs, Billions of Dollars of business, eight countries and six
years later, no one disputes the fact that the outsourcing industry
is here to stay. With invaluable experience and expertise, partner
with us to set-up your own call centre on different models that would
give you the control that you require with the level of support you
need.
...more
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