HELIOS OUTSOURCING
Call Centre Consultancy
 
Overview:
 

The BPO industry has revolutionised the world in several days. Location & Time – Two critical aspects of any business are now no longer significant in achieving a company’s objectives of increase in productivity with a corresponding decrease in costs. Helios Outsourcing itself derives its name from the Greek God of the Sun symbolising that the all powerful sun which was at one point of time worshipped for bringing in opportunity of employment is now no longer a criterion for the functioning of work.

The ITES-BPO sector in India continues to grow impressively at a steady rate of around 33% p.a with revenues touching $50 billion. With nearly 50% of this arising out of customer interaction business, the focus is now on quality centres being created to meet the demand of the increase in business being outsourced to the country.

India is expected to sustain itself as the No. 1 destination for Business Process Outsourcing despite increasing competition from the Philippines, Sri Lanka and China, amongst others. Call Centre Consultancy services in this regard are proven to be of tremendous use to companies wishing to enter the industry as well as companies wishing to outsource their business.

On the other side of the spectrum, there are a number of call centres unable to sustain themselves even for a single year of operations because of inexperience and inadequate planning and implementation. It is in this regard, that Helios Outsourcing, with its thirty of years of management experience steps in as one of India’s premier call centre consultancy companies.. Helios has with it the expertise of setting up a call centre from scratch in timelines that ensure sustainability and profitability of the business at the earliest. Call centre consultancy services by Helios ensures all round analysis of your requirements and a comprehensive tailor made solution to all your needs.

 
 
 
Engagement Model:
 
B.O.T – Build Operate & Transfer:
If you are a dynamic entrepreneur with a vision to create a world class contact centre serving some of the best clientele, partner with Helios for complete support covering everything from the creation of a name for your company to declaring a healthy dividend!
 
  • Recruitment
    • Helios would take charge of the functional recruitment activity of the centre including a 6 stage recruitment process from the release of advertisements to arrangements with HR consultants.

  • Training
    • Helios would implement a ten day induction training program followed by a ten day process training program for all selected staff members covering aspects such as Voice & Accent, Culture & Communication and Process Knowledge.

  • Operations
    • Depending on the necessity, Helios would manage anywhere between two weeks to twelve months of operations for the new set-up both on site as well as remotely to ensure effective implementation of training and processes

  • Management Information Systems
    • Helios would implement its state of the art SOPs (Standard Operating Procedures) for all departments of the new centre covering every single aspect of operations. The Call Centre Bible as we refer to it is a one point reference guide to the management of your world class set-up.

  • Quality
    • Helios would create and implement world class quality compliance and assurance processes that would ensure the new set-up is everything that each and every associate of Helios is proud of.

  • Transition
    • Helios would ensure the smooth transition of the team & processes the management of the promoter on completion of a successful period of operations.
If you would like to know more, Click here to contact us now
 
 
 
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I am looking forward to working closely with our employees to enhance their existing skills and to help them develop and acquire new ones on an ongoing basis. I plan to work with the Operations team in an effort to make Helios a forerunner in advanced training facilities and service delivery not just in India, but around the world.

Neha Sonar,
VP – Human Resources & Training
 
Process Management
At the core of our functioning are our values and a culture that aims to strive constantly to one end - Customer Delight and it is on
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Outsourcing Management
Nothing that comes easy in life, lasts. The Telecom process of Helios is one such process that is professionally demanding and challenging but
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Call Centre Consultancy
Hundreds of thousands of jobs, Billions of Dollars of business, eight countries and six years later, no one disputes the fact that the outsourcing industry is here to stay. With invaluable experience and expertise, partner with us to set-up your own call centre on different models that would give you the control that you require with the level of support you need.
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Call Centre Consultancy in India, Call Center Consultancy in India, Complete Outsourcing Solution Fotter
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