The BPO industry has revolutionised the world in several days. Location & Time – Two critical aspects of any business are now no longer significant in achieving a company’s objectives of increase in productivity with a corresponding decrease in costs. Helios Outsourcing itself derives its name from the Greek God of the Sun symbolising that the all powerful sun which was at one point of time worshipped for bringing in opportunity of employment is now no longer a criterion for the functioning of work.
The ITES-BPO sector in India continues to grow impressively at a steady rate of around 33% p.a with revenues touching $50 billion. With nearly 50% of this arising out of customer interaction business, the focus is now on quality centres being created to meet the demand of the increase in business being outsourced to the country.
India is expected to sustain itself as the No.
1 destination for Business Process Outsourcing despite increasing
competition from the Philippines, Sri Lanka and China, amongst
others. Call Centre Consultancy services in this regard
are proven to be of tremendous use to companies wishing
to enter the industry as well as companies wishing to outsource
their business.
On the other side of the spectrum, there
are a number of call centres unable to sustain themselves
even for a single year of operations because of inexperience
and inadequate planning and implementation. It is in this
regard, that Helios Outsourcing, with its thirty of years
of management experience steps in as one of India’s
premier call centre consultancy companies.. Helios has with
it the expertise of setting up a call centre from scratch
in timelines that ensure sustainability and profitability
of the business at the earliest. Call centre consultancy
services by Helios ensures all round analysis of your requirements
and a comprehensive tailor made solution to all your needs.