voicestream-acquires-75% stake-in-helios

voicestream-acquires-75% stake-in-helios

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Helios Outsourcing (www.heliosoutsourcing.com)

is a privately held corporation created in conjunction with several companies based in the UK, US and Australia to provide offshore outsourcing services to them. Helios, since its inception has created a catalytic change in the industry through its innovative processes, committed workforce and a go getting attitude. Incorporated in January of 2006, Helios’s USP has been its exceptional knowledge of the functioning of third party outbound call centre processes in India and has in this regard secured as many as 50 call centres across the country to work on behalf of Helios’s international clientele. Helios today not only provides business management services to these centres but also extensive support in all areas of operations including recruitment, training & deployment.
The crux of Helios Outsourcing lies in its experience in handling over 100 third party contact centre business processes with a combined management experience of over 36 years. The young and dynamic executives managing Helios are a true testimony of the many successes that the ITES industry has come to offer in India.

With its unique multi-shore delivery model, Helios has entered into robust partnerships with call centres in India, Pakistan, the Philippines and Sri Lanka providing its clients with a range of infrastructure and culture options best suited for individual processes. One of the most successful outbound call centres focussed on the UK telecom & the Australian travel segments, Helios continues to beat industry standard attrition levels month after month with its innovative employee retention policies and initiatives.

About VoiceStream group:
The VoiceStream group of companies was founded in 1985 in the UK and celebrates twenty three years of international business. Having an international presence in seven countries, the group is responsible for over one thousand employees worldwide. With a turnover of around $25mn, the VoiceStream group is extensively focussed on the telecom sector having the distinction of being the pioneers in mobile phone retailing in the country.

Created at the beginning of new age telecoms, the group has over 60,000 satisfied clients and is run by Managing Director Paul Kopec and Alison Williamson who have a combined experience of 30 years in the industry.
The group’s quest to be a global market player continues to gather momentum year by year and the step towards the acquisition of stake in Helios is a significant move for the group to enter into the lucrative Indian BPO sector.

About the merger:
Helios’s expertise in call centre management proved to be of great value to Scotland based VoiceStream group who were looking for a single partner to outsource and manage their voice based outbound tele-marketing requirements in and around the country. Helios’s exceptional quality, proven performance and high commitment was easily identified by the group as their ideal partner in India.

In a day where mergers & acquisitions are usually limited to large corporate and billion dollar deals, Chennai based Helios Outsourcing has proved that size doesn’t really matter when it comes to providing exceptional service and guaranteed results. The VoiceStream group has now acquired a majority stake in Helios adding three of its directors onto the board of the company.

Helios Outsourcing would now provide end to end call centre management service for the VoiceStream group and its elite clientele through its own in-house operations as well as through its network of ever growing associate call centres around the world. Through the merger, the VoiceStream group is eyeing an investment of $3mn in developing Helios Outsourcing into of India’s best niche oriented call centre management firms.

Helios’s aim in this financial year is to increase its partnerships with call centres in India by adding up to 50 more small and medium sized companies to its list of satisfied associates. Helios aims to create a forum for all their partners in India to result in a knowledge & experience exchange that would ensure the implementation of the industry’s best practices across all its centres. Helios in addition to looking at existing and already established call centres in the country is also open for partnerships with individuals and corporate interested in venturing into the lucrative BPO industry by setting up call centres for them on a Build Operate & Transfer (BOT) basis.

On successful achievement of the target number of call centre partners in the country, Helios aims to bring in business worth $85mn to its associates adding fillip to the phenomenal growth that the industry has recorded over the last few years.

About Satz Moses:
Satz Moses, a graduate of Visual Communication from one of India’s premier institutions is the Managing Director & CEO of Helios Outsourcing. After heading Supersight bpo, one of the first outbound call centres in Chennai and part of the $250mn Foresight Group as COO & Director, Satz along with five other executive team members founded Helios in January of 2006. Being just 26 years of age, Satz with his creative background and strong interpersonal skills is the driving force of the company and efficiently manages the functioning of the bpo unit on a day to day basis. With many successes in the industry spanning successful business development assignments as well as proven ability to enhance sales performance, Satz would continue in his position under the dynamic leadership of Paul Kopec to take Helios Outsourcing to the next level of accomplishment in the country.

About Paul Kopec:
Paul Kopec, now Chairman of Helios Outsourcing is a management graduate from one of Britain’s renowned institutions and has a wealth of experience in international business having achieved many successes in the development of business in various countries around the world. With well over a decade of experience in the telecom service industry, Paul started employment with the VoiceStream group in the mid 90’s and following a management buyout took over as the group’s chairman and Managing Director in 2001.

Since then Paul has been instrumental in the establishment and development of various group companies including VConnect – a US telecoms retailer, TigerCom (www.tiger-com.co.uk) – A UK based mobile communications and data service company focussing on the SME and corporate market and Telecom 3 (www.t3direct.co.uk) – a consumer telecoms dealership working directly for the country’s largest and fastest growing telecommunication network including the very popular Hutchison Whampoa owned ‘3 network’. Paul brings to Helios exceptional expertise and invaluable management principles that would establish Helios as a complete turnkey call centre management firm renowed for its quality of service, delivery and most importantly client delight.

Quote 1: “At Helios Outsourcing, we have a very strong team of people who are fully committed to driving the business through innovation, passion and sheer hard work. It is teamwork and partnership that make daily challenges enjoyable and rewarding. Following the merger with the VoiceStream group of companies, we have set ambitious goals for Helios and I have every confidence that we will scale new heights this financial year!” – Satz Moses, MD, Helios Outsourcing

Quote 2: “Outsourcing today is no longer a question of ‘How?’ or ‘Why?’ but ‘WHEN?’ With an increasing number of small to medium enterprises in the UK and around the world realising that the benefits of outsourcing is not just confined to the large Fortune 500 companies there is a whole new market of potential that we intend to fully tap utilising the experience and expertise of Helios Outsourcing” – Paul Kopec, Chairman, The VoiceStream group of companies


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