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| Overview: |
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Outsourcing
today has become the lever to unload your organisation
off resource-consuming procedures and controllable costs,
allowing your organisation a stronger focus on core
business areas. Helios in this regard leap-frogs over
the competition by providing not just cost benefits
but with the optimal leverage of people, passion and
performance, a value proposition for your company that
increases productivity and delivers unprecedented results.
Helios is your ideal choice because of the following key differentiators that add value to your business: |
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- International presence in seven countries with head office in Scotland, UK
- In depth understanding borne out of 30 years of
management experience in the industry
- Expertise in managing business across a range of
verticals, industries and countries
- Open and trusted relationships with clients and
their customers
- Various models of engagement to give you customised
solutions
- Internationally bound delivery guarantees and Service
Level Agreements
- Innovative and proven methodologies that control
processes, technology and performance
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The People Advantage: |
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The crux of
Helios Outsourcing is our people and their zeal to be
the best in the industry. With widespread experience and
varied expertise, our team consider your business, their
business. With a six stage recruitment policy and a six
week training program, we ensure that we employ some of
the most committed, dedicated, top performing BPO operatives
in the industry with impeccable communication skills and
a passion to excel.
By providing careers that’s challenging and rewarding,
Helios Outsourcing offers our employees the right environment
for them to realise their true potential in a place where
having fun is a part of your key responsibility areas!
It is of no surprise to us that we continue beating industry
standard attrition levels month after month that would
ensure your business is dealt with the same staff you
deploy from day one giving you the benefit of increased
performance over experience and time. |
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The Location Advantage: |
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With its unique
multi-shore delivery model, Helios uses the location and
infrastructure best suited for your business.
Helios’s facilities thrive with an always-on infrastructure
backbone, built on high-speed, redundant, reliable voice
and data networks that ride on best-in-class technologies
and maintained round-the-clock by highly skilled expert
teams. We have infrastructure that can support diverse
operations and can be scaled up quickly to meet our clients’
increasing business needs.
A snapshot of Helios’s state of the art delivery centres in India and in the UK: |
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- Fully automated call desks
- Uninterrupted power supply
- Fully redundant voice and data communications
with security
- Dedicated high speed internet connectivity
- Independent bays for clients
- Comprehensive data security
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The Experience Advantage: |
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With
the expertise of managing over one hundred 3rd party outsourced
processes, Helios brings to you invaluable experience
that saves you time and money by doing the right things,
the right way in the least time. It comes as no surprise
then, that today Helios Outsourcing has clientele across
the far corners of the globe, all with the familiar smile
of satisfaction.
Please find below, case studies of some of our key clients
who have partnered with us for their outsourcing requirements: |
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| We firmly believe
that a competent outsourcing company should be able to
market for itself through referrals and introductions
and it is in this regard that we constantly strive towards
customer delight. A few meaningful words from our clients
are given below: |
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Director,
leading Telecom Distributor
“We have worked with Indian Partners since 2002,
and have found Helios to be professional, productive and
accurate. The level of commitment showed by Helios Outsourcing
has encouraged us to promote Helios to an Indian Hub Centre,
allowing Helios to source new Partners on our behalf.
Our relationship grows continuously, and we look forward
to moving ahead with Helios.” Director,
One of UK’s largest online retailers
As part of our rapid business expansion through national
advertising campaigns, we needed to be able to support
our sales drive with increased inbound/outbound telephone
call and mail order data processing capacity. Helios
Outsourcing was able to provide first class processes
to serve our customers and added value to our customer
service proposition, by widening the inbound call window
over and above our present office hours.
Director, International Travel
Company
“In an outsourcing partner we were seeking an
understanding of our industry and business needs to
deliver services commensurate with our requirements.
In Helios Outsourcing, we have found a partner able
to deliver those needs and our partnership continues
to develop.” |
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At the core
of our functioning are our values and a culture that aims to
strive constantly to one end - Customer Delight and it is on
this backbone that all our Operational procedures and policies
are based. Our strength is in our people and we aim to use our
strength to achieve all our ambitious objectives for the year
ahead!
Swapna S,
VP – Operations & People Management |
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At the core of
our functioning are our values and a culture that aims to strive constantly
to one end - Customer Delight and it is on
...more |
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Nothing that comes
easy in life, lasts. The Telecom process of Helios is one such process
that is professionally demanding and challenging but
...more |
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Hundreds of thousands
of jobs, Billions of Dollars of business, eight countries and six
years later, no one disputes the fact that the outsourcing industry
is here to stay. With invaluable experience and expertise, partner
with us to set-up your own call centre on different models that would
give you the control that you require with the level of support you
need.
...more
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